Contact National Express: Customer service, FAQs & support
Discover the ways we can help you
Getting in touch with us
Often the quickest way to find answers to your questions is by searching our FAQs, or try using our new Live Chat.
Live chat is available 7 days a week, from 8am to 6pm, just click the blue icon in the bottom right corner to get started.
We cover everything from tickets, to travel information and more.
If you can't find an answer, however, you can also email us, or get in contact on social media and we'll be sure to get back to you.
Do you need an amendment or refund?
Please select your ticket type below for information on amendments and refunds. Your ticket type can be found on your confirmation email and ticket.
Please note: you cannot change the departure or arrival location on your ticket.
Find answers to commonly received questions in our top FAQs
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