Refunds & Amendments
Everything you need to know about managing your journey
Amend my ticket
If your plans change, you can update your journey time or date easily
⭐Fully Flexible Fares ⭐ - Recommended
Amend at no extra cost right up until you are due to go!
Standard Fares
Subject to a £5 amendment fee via My Account (plus an excess fare)
Request a refund
Purchased a Fully Flexible ticket? You can receive a refund if cancelled 24 hours before travel.
Why use My Account?
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Important: Restricted tikets are non-amendable and non-refundable.
