About our tickets and fares
Our Tickets
We know that your experience with us begins the moment you choose to buy a ticket, that’s why we try and make this process as simple as possible.
Whether you’re going on a one-way (single), return or open return journey, below you'll find information about our different fares so you can know which is right for your travelling needs.
Our Fares
Fully Flexible Fare
Are your travel plans a little uncertain? Choose complete peace of mind with our Fully Flexible fare.
✅ Full refund and cancellation if you cannot travel*
✅ Make changes to your booking without a fee**
✅ Refunds must be made at least 24 hours prior to the original outward journey
Standard Fare
Know when you’re travelling but could still use some flexibility? Choose our Standard fare for some useful ticketing options.
❌ No refund or cancellation
✅ You can make changes to your booking for an additional fee from £5
✅ You can use a Coachcard or other discounts with this fare
Restricted Fare
Decided exactly when you’ll be travelling? Choose our Restricted fare, a great option for saving on travel.
✅ Our cheapest ticket type
❌ Non-refundable
❌ Non-amendable
❌ Exempt from other promotions, discounts, & offers
*Booking fees and some extras are non-refundable
**An excess fare may apply
Discounted fare types
The price of your ticket is dependent on when you're looking to travel, your age, who you're travelling with and how far in advance you book.
Our discounted fare types include:
- Child Fare - Child fares are discounted by 25% the price of either a Standard or Fully Flexible adult fare. This applies to children aged between 3 and 15. Children aged 2 years or younger travel for free (one free child under two years with one fare-paying adult).
- Infant ticket - One Infant/baby aged 0-2 travels for free when accompanied by an adult with a valid ticket. Additional infants aged 0-2 must be paid for. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15)'.
- Group Airport Travel - Travel between London's four major airports for just £20 each one-way, when you travel in a group of three or more. The discount will automatically apply at checkout.
Before you arrive
Refunds & amends
