Manage your booking: Change or amend your National Express tickets
Amend your tickets, add extras or request a refund in just a few clicks
Make changes to your booking
Follow these simple steps to access your ticket...
I have an account
1 - Log into your account
2 - Select 'Manage My Tickets' on the left
3 - Choose the ticket you want to manage
4 - Confirm changes and enjoy your trip
🛈 New bookings may take 10 mins to appear
I don't have an account
1 - Sign up using your booking email
2 - Click 'Find your ticket' at the bottom
3 - Enter your ticket number to locate your trip
4 - Select your ticket to start making changes
🛈 Use the same email you booked with
Why use My Account?
No booking fees
Save £1.50 on every single purchase
Fast checkout
Securely save your details for later
Total control
Pick your seat or add extra luggage
Exclusive rewards
Sign up for marketing email offers
Visit our refunds and amends page for more information on how to do this, ticket eligibility and more