Buy a Disabled Coachcard: Save 1/3 on National Express coach tickets

Take 1/3 off our Standard and Fully Flexible fares any time

Discounts for disabled customers

If you're disabled and love exploring the British Isles, then our Disabled Coachcard offers a great way to save 1/3 on Standard and Fully Flexible fares to hundreds of UK towns, cities and airports.

So whether you're looking to take a weekend city break to London or jet off to warmer climates from a UK airport, our Disabled Coachcard allows you to travel for a fraction of the original price.

How much is a Disabled Coachcard?

Our Disabled Coachcard is just £30*, when you book a ticket make sure you check the Coachcard box and enter the number of Coachcards required in the journey planner.

Don't forget to carry your Coachcard with you whenever you travel, along with your ticket.

* Plus £3 postage and packaging.

How much will I save?

With our Coachcards, there are no restrictions on peak and off peak travel times, so you can travel when it suits you and your plans. This includes public holidays, bank holidays and weekends. Check out these great ways to save with your Disabled Coachcard.

Save 1/3 on Standard and Fully Flexible fares, even at peak times.
Enjoy £15 mid-week day returns on Tuesdays, Wednesdays and Thursdays.

Your Coachcard can take up to 7 days to be delivered and if it hasn't arrived 24 hours ahead of your planned journey, then call our Contact Centre.

Alternatively, give us a call and we will post your Coachcard out to you (£3 p&p will be added to your purchase) or purchase from one of our travel shops.

Accessible Coaches

Creating a safe and comfortable journey for all our passengers is one of our main goals, which is why our coaches have a passenger lift at the front entrance of the coach. Our coaches also have onboard manual wheelchairs which are stowed in the luggage hold.

If you use a wheelchair, have reduced mobility or would like to arrange any type of assistance, please get in touch with our Contact Centre.

We recommend getting in touch at least 36 hours before you intend to travel with us (wherever possible). We can then discuss any assistance needs you have. The more information you can provide and the further in advance we can discuss it with you, the better prepared we will be to meet your needs when you travel with us. However, if you wish to book travel on the day or less than 36 hours in advance we will make all reasonable efforts to meet your needs for when you travel with us.

We also have a Code of Practice to make sure we provide customers with the best level of service right across our network.

Find out about our coaches

General Coachcard terms & conditions

These terms and conditions apply to your purchase and use of a Coachcard and are in addition to the Conditions, which shall apply to Tickets purchased and your use of the Services.
Your Coachcard entitles you to purchase Tickets for certain Services, discounted as follows:
1. one third (1/3) off the price of an adult ‘Standard’ or ‘Fully Flexible’ fare for one of our Services;
2. 15% off the price of an adult ‘Fully Flexible’ fare for coach travel to an Event, as detailed on the “Events” page of our website. The discount does not apply to any entry to or accommodation at the Event; and
3. a £15 mid-week promotional same day return or one way adult fare for one of our Services departing and/or returning the same day on a Tuesday, Wednesday and Thursday only. This discounted fare must be booked a minimum of three (3) days prior to your date of travel and is not valid for travel on the dates published here. Travel to and from an airport is excluded with this offer.
The above discounts available to Coachcard holders may not be used in conjunction with any other offer, discount or promotion offered by us.
Your Coachcard is not valid for any of the following:
1. ‘Restricted’ fares;
2. European Services, Hotel Hoppa Services, multi-ride and season tickets purchased by telephone from Customer Contact Centre or in person from one of our Stations, Third Party Provider services and any Event detailed on the “Events” page of our website;
3. tickets, accommodation or ferry travel for an Event as detailed on the “Events” page of our website;
4. the “Add Extras” options which you may purchase as part of your booking; or
5. the Booking Fee; or
6. the fee for receiving an SMS Ticket, if selected as part of a booking.
You may purchase up to four (4) Coachcards for individuals satisfying the requirements for the same type of Coachcard online from our website, by telephoning our Customer Contact Centre or in person from one of our Stations or one of our selected third party agents.
If you purchase your Coachcard from:
1. our website or by telephoning our Customer Contact Centre, we will charge you a postage fee of £3 to send your Coachcard(s) to you. If you purchased more than one Coachcard, we will send each Coachcard to the address provided as part of your application; or
2. one of our Stations or third party agents, you will receive your Coachcard at the time of purchase.
If you purchase a:
1. Senior Coachcard and Disabled Coachcard, as the case may be, the relevant Coachcard will be valid for the period of one (1) year from the later of the date that you have specified when purchasing the relevant Coachcard or, if you have purchased the relevant Coachcard in person and have not specified a future date, the next calendar day after purchase; or
2. Young Persons Coachcard, your Coachcard will, depending on the term that you have selected, be valid for the period of one (1) year from the later of the date that you have specified when purchasing the Coachcard or, if you have purchased the Coachcard in person and have not specified a future date, the next calendar day after purchase.
We will notify you prior to expiry of your Coachcard and provide you with the opportunity to purchase a new Coachcard.
Once you have received your Coachcard, you may purchase a Ticket using any one of the following options:
1. online from our website, by confirming you have a Coachcard and entering the Coachcard serial number and expiry date at the time of entering the required details on the “Your Details” page of our website;
2. telephone, by providing your Coachcard serial number and expiry date to a member of the Customer Contact Centre;
3. in person, by showing your Coachcard at the time of making your booking at one of our Stations or with a third party agent;
4. from a driver, by showing your Coachcard at the time of purchasing your Ticket; or
5. from a Ticket Machine, by entering the Coachcard serial number and expiry date after entering the passenger selection on the Ticket Machine.
When travelling on our Services, you will be required to show your Ticket, together with your Coachcard, to the driver when boarding one of our Coaches.
In the event that your Coachcard is defaced, damaged, tampered with, lost or stolen, you should immediately report this to the Customer Contact Centre. Please note that we are unable to replace your Coachcard and that you will be required to purchase a new Coachcard if you wish to continue enjoying the benefits of the Coachcard.
Your Coachcard, and each Ticket purchased with it, are not transferable and must not be given, loaned or resold to anyone else.
The Coachcard remains our property at all times and does not become your property and, if requested, must be returned to us.
All Tickets issued are subject to our Conditions.
These terms and conditions are in addition our Conditions and may be amended at any time.
Coachcards are non-refundable or transferable.

Disabled Coachcard terms & conditions

£15 mid-week day returns

Why travel by coach?

Travelling with the nation’s number 1 coach company isn’t just about saving the pennies. From increasing your comfort, to lowering your carbon footprint, there are all sorts of reasons to get the coach. Our snazzy coaches travel to hundreds of well-located destinations across the UK.

More about our coaches