In these Conditions, the following words shall have the following meanings:
“Brexit” means the UK leaving the European Union;
“Child Ticket” means a ticket for travel on a Service for a child aged between 3 and 15 (inclusive) who qualifies for a discounted fare in accordance with Condition 4.3;
“Circumstances Beyond Our Reasonable Control” means any circumstances which have an impact on our (or any Partner Operator’s) ability to provide the Services in accordance with these Conditions or any applicable Special Conditions, which are beyond our reasonable control, which shall include (without limit): war or threat of war, terrorism or threats of terrorism, riot or local disturbance or unrest, accidents or other incidents on or affecting roads, adverse weather conditions, fire and/or damage at a Station, unplanned fire alarm or other evacuation of a Station, actions by or compliance with the requests or recommendations of the Police, HM Customs or any other Governmental or Law Enforcement authority, vandalism, cyber-attack, unforeseen traffic delays or congestion, road works, strike/industrial action, problems or delays caused by other customers or passengers, breakdown or technical problems with a Coach (where not caused by our fault or negligence), pandemic or epidemic viruses or illnesses of any description, bankruptcy, insolvency or cessation of trade of any Partner Operator or other supplier used by us and any circumstances that we reasonably consider could affect passenger safety;
“Coach” means the coach, bus or other passenger carrying vehicle or other means of passenger transport provided by us, or any other carrier, on which you are travelling in respect of a Service;
“Contract” means the contract between us and you for the supply of the Service, which shall be in accordance with these Conditions and any Special Conditions which apply to your Ticket;
“E-Ticket” means a Ticket which can be purchased online, on our mobile app, over the telephone from our contact centre, or through one of our authorised ticket agents and which will be sent to you by e-mail. You can print off a copy of the E-Ticket to show to our driver or you can show the driver the E-Ticket from a smart device;
“European Service” means any network service provided or arranged by us, or on our behalf, for the purpose of carrying persons and their Luggage by Coach where the network service travels outside of the UK and is set out in a timetable published by us;
“Event Services” means any services provided or arranged by us, or on our behalf, for the purpose of providing travel by Coach direct to and/or from various concerts, sporting events and music festivals which are offered from time to time in addition to our scheduled network;
“Journey” means each journey you are entitled to make on a Service as set out in your Ticket;
“Luggage” means any suitcase or other bag which you leave in the luggage hold of the Coach, bring onto a Coach, or bring into a Station;
“M-Ticket” means a Ticket which can be purchased online or over the telephone from our contact centre and which will be sent to you by SMS, an M-Ticket may also be referred to as an “SMS Ticket”. M-Tickets are not available on European Services;
“National Express Representative” means any of our officers, employees or other persons authorised by us to represent us, which may include the officers and employees of any company which is the same group of companies as us and the officers and employees of our Partner Operators where and to the extent so authorised to represent us;
“Partner Operator” means a third party operator who performs the Services as a subcontractor for and on behalf of us;
“Service” means any network services provided or arranged by us, or on our behalf, for the purpose of carrying persons and their Luggage by Coach, set out in a timetable published by us (and, unless otherwise stated in these Conditions, includes European Services) and/or Event Services;
“Special Conditions” means any additional or special conditions relating to a particular Service or the way a Service is performed or relating to a Ticket or the method of delivery of a Ticket (including any restrictions as to the dates, days of the week, and times of day on which travel is permitted and conditions for advance reservations of seats) which appear on our website and/or are set out in any notices, offers or publications published by us, or otherwise notified to you in writing (including by email). For example, Special Conditions apply to Discount Coachcards, holiday package deals, reduced and discounted fare tickets, promotional tickets, ‘add-on’ and special offers;
“Station” means any coach or railway station or air or sea port or stop where a Service may be joined or left or through which a Service may pass;
“Third Party Provider” means: (a) a third party operator who performs services on its own account in respect of which we are a ticket sales agent in accordance with Condition 2.3(a); or (b) any third party provider of a transport service in respect of which we operate that service as a subcontractor for that third party but under our own name and branding in accordance with Condition 2.3(b) (e.g. where a certain proportion of the seats on a service are allocated to the third party’s customers)) (and, for the avoidance of doubt, National Express Bus & Coach Services Limited (trading as Dublin Express) is not a Third Party Provider in respect of our European Services travelling between Dublin and Belfast or between other stops between those places as we, or a Partner Operator on our behalf, provides those European Services, albeit we may do so using the Dublin Express brand which we are licensed to use and National Express Bus & Coach Services Limited may act as our sales agent in selling you a Ticket for those European Services);
“Ticket” means any ticket, including E-Tickets and M-Tickets, issued by us, or on our behalf, which evidences our agreement to carry or arrange for the carriage of any person on a Service;
“Ticket Machine” means a ticket machine which is located at one of our National Express Stations or outlets which can be used to purchase a Ticket or print off a Ticket that has already been purchased;
“we”, “us” and “our” refers to National Express Limited, a company registered in England and Wales, with registered number 00232767, and whose registered office is at National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD, trading under the name: National Express;
“Working Day” means a day, other than a Saturday, Sunday or bank holiday, on which the clearing banks in England and Wales are open to the public for the transaction of ordinary business;
“you” means the person purchasing a Ticket or for whom a Ticket was purchased, or any person who travels on a Service with or without a Ticket.
