Change & Go

The low-cost way to edit your journey

Complete flexibility for only £5 each way

Our Change & Go Add On allows you to board any coach to and from your chosen location for just £5 each way, on Standard and Fully Flexible tickets. So, if you miss your planned departure or encounter any unexpected delays en route to the station, simply change your ticket for the next available coach and go. You are able to board any available coach up to 12 hours before or after your scheduled departure time.

Step 1

Simply add Change & Go when booking to ensure complete flexibility for your journey.

Step 2

Is your flight delayed? Are you running late for your departure? Or have you missed your scheduled departure?

Step 3

Don't worry, relax and hop on to any available departure within 12 hours either side of original departure.

Frequently Asked Questions

What are the benefits of purchasing a Change & Go?

Change & Go allows you to have complete flexibility and offers you peace of mind if you have missed your departure or if there is an earlier departure available. You can switch to another service within the 24 hour flexibility period (12 hours pre-departure or 12 hours post-departure), subject to availability. Customers can make one free amendment to their outbound and inbound journeys.

Note: Only the departure time/date can be changed

Is Change & Go available on all routes?

How much is Change & Go?

Where can I add Change & Go?

How do I redeem Change & Go?

What if I have reserved a seat on my original departure?

Can I change from an indirect to a direct service when amending my journey?

What if I have a complaint or want a refund?

Where can I see the full terms and conditions for Change & Go?

These terms and conditions apply to your purchase of our ‘Change & Go’ product (“Change & Go”)” and are in addition to our General Conditions of Carriage.

These terms and conditions apply to your purchase and use of our ‘Change & Go’ product (“Change & Go”) and are in addition to the Conditions, which shall apply to all Tickets purchased and your use of the Services.
Change & Go is an optional product, which you can purchase in addition to a ‘Standard’ or ‘Fully Flexible’ Ticket, and which entitles you, subject to availability, to amend your departure time on the same Service departing from certain Stations up to 12 hours prior to or 12 hours after the scheduled departure time of your original booking.
Change & Go is subject to availability and is available on our ‘Standard’ and ‘Fully Flexible’ Tickets.
You may purchase Change & Go as an “Add Extra” at the time of making your booking or up to 24 hours prior to departure of your booking using the ‘My Account’ section of our website, or in person from one of our Stations listed below:
- Birmingham Coach Station
- Bournemouth Coach Station
- Bristol Bus Station
- Cardiff Coach Station
- Gatwick Airport
- Leeds Coach Station
- Leicester St Margaret’s Bus Station
- London Victoria Coach Station
- Luton Airport
- Manchester Coach Station
- Milton Keynes Coachway
- Nottingham Bus Station
- Plymouth Coach Station
- Southampton Coach Station
- Stansted Airport
The fees for Change & Go are set out in the table below. Please note that, if you are booking a return Ticket and would like the flexibility in both directions, then you will need to purchase Change & Go on both the outward journey and the return journey:

Type of Ticket	Fee
Adult	£5.00 per person for each leg of your journey if you purchase Change & Go at the same time as booking your journey either from our website or from one of our travel shops. £6.00 per person for each leg of your journey if you purchase Change & Go at any time after you have made your booking. This option is only available from one of our travel shops.
Child	£2.50 per person for each leg of your journey if you purchase Change & Go at the same time as booking your journey either from our website or from one of our travel shops. £3.00 per person for each leg of your journey if you purchase Change & Go at any time after you have made your booking. This option is only available from one of our travel shops.
Infant	No charge

If you purchase Change & Go you:
- are entitled to make one amendment to the departure time of your journey for the Service(s) for which you have purchased Change & Go; and
- are not entitled to amend for a direct Service, where your original Ticket was for an indirect Service.
No discounts apply to the Change & Go fees, unless otherwise stated.
If you purchase Change & Go and wish to amend the departure time of outward and/or return journey, please contact us using the details set out below:

Channel	How to redeem
My Account	Visit My Account
Customer contact centre	Visit our Contact Us page for contact details.
Travel shop	In person at the Travel Shop desk at the Station.

If you are unable to contact our Customer Contact Centre or Travel Shop, you may request the driver at the departure Station to allow you to redeem your change & go add-on, however, it is at our driver’s complete discretion, and dependant on seat availability whether you will be able to travel on the alternative Service.
Refunds – The Change & Go fees are non-refundable unless:
- you have bought a ‘Fully Flexible’ Ticket and cancel your booking more than 24 hours prior to your scheduled departure time;
- we have cancelled your journey; or
- we have amended your departure time and you no longer wish to travel.
If your seat reservation is unavailable on your new departure, normal terms and conditions apply and the seat reservation is non-refundable.
Change & Go cannot be re-purchased on a Ticket for which have already amended the departure time using your Change & Go redeemed.
All Tickets are issued subject to our Conditions.
These terms and conditions are in addition our Conditions and may be amended at any time.