How to Book, Special Offers & Fees

Discover how to book your journey, claim special offers and more

How do I book coach tickets?

There are five easy ways you can book tickets for your journey:

Booking online

Use the Journey Planner on our homepage to book your ticket.

Your ticket will then be sent to you along with an order confirmation email - simply print the ticket email and bring it with you.

With a range of payment methods, paying for your ticket has never been so simple. Pay now using your credit/debit car, PayPal or Amazon account.

Booking by phone

Booking with a voucher code

Booking at the station

Booking with Payzone

Postage information: If you choose to have your ticket posted to you, you'll need to allow 7 days for delivery in the UK, 14 days for delivery to Europe, and 28 days for delivery to the rest of the world.

Tip: If you’re booking online or over the phone, you can choose to receive an “e-ticket” that can be shown on your smartphone/tablet, sent an SMS ticket or have your ticket posted to you.

Our fees

To keep our fares as low as possible, and to be totally transparent with our customers, we charge separate fees for the different parts of our service, rather than rolling them into our ticket prices and charging you more.

Booking fees

We charge different booking fees dependent on the booking method, and we always try to keep them as low as possible. Our booking charges are:

A £1.50 booking fee per web transaction
A £3 booking fee per phone bookings
A £2 booking fee at coach stations

The booking fees also cover all standard debit/credit card fees and reservation costs.

Delivery fees

Amendment fees

Refund & cancellation fees

I've lost/deleted my ticket, what do I do?

If you have your ticket number, visit the manage my booking section of our website where you can view and print another copy using your ticket number and the email address you used when booking.

If you don't have your ticket number, get in touch with our Customer Contact Centre. Be sure to have your personal information with you, such as the payment card used to make your booking, and the email address you used when booking.

More about tickets

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