Customer FAQs
National Express Virtual Assistant
You can now find the answers to our most frequently asked questions faster than ever. With our new Virtual Assistant function, you can get instant answers to a host of common questions, such as;
'Where is my coach?'
'How do I change my ticket?'
"I want to plan a journey"
"Can I book assisted travel?"
"What are your safety measures?"
"How much baggage can I take?"
To use our Virtual Assistant, click the blue icon located towards the bottom right of the page and you can easily log in using your Facebook account, or choose 'Continue as Guest'. Simply type 'Hi' to get started.
Frequently asked questions
Before you contact us, see if your question has already been answered below. If you're looking for information on our new safety measures, please visit our coronavirus safety page.
