Led by: Neil Collins (Head of Planning)
Network planning are responsible for the following core functions namely the design, creation, management and optimisation of NX scheduled services across the UK. Network Planning delivers Punctuality Reviews and timetables to achieve the NX Group Right Time Every Time (RTET) objectives.
Legal Compliance: Network Planning team are responsible for the registration of NX services with the Traffic Commissioners and Transport for London (TfL).
Short Notice Planning: We manage the operator communication bulletins of the large number of planned road and location closures affecting the NX network each day. These are circulated as either Operator Bulletins where roadworks and diversions are required and Network Bulletins where a stop location is affected and maybe closed, moved to a temporary location and are issued directly to all operators.
System management of NetPlan which is the sole core source of data for all the sales channels across NX. Location Maintenance: Each location (stop) sold by NX has associated data, which feeds NetPlan and uTrack to enable vehicle tracking.
Stakeholder Engagement: Significant interaction with TfL, VCS, local authorities, all the major UK airports, in addition to NX partner operators.
| Key National Express Departmental Relationships |
| Contracts |
All suggested new or amended network services are passed to Contracts for timely feedback from the operator and final agreement before implementation. Punctuality reviews are also passed over to Contracts for discussion with the relevant operator to ensure all parties are happy with the operational amendments to the service. |
Key Department Priorities:
- Produce when required all Operator and Network Bulletins that are issued to all partner operators and internal NX departments and staff as necessary.
- Designing and maintaining the network (timetables, routes, connections) and responding to changes in customer demand, changes to traffic and highway changes.
