Operational information

Network Control Centre

The Network Control Centre (NCC) is responsible for the day to day management of the National Express Network. The NCC is the operational link between the movement of our customers and the assistance required by our coach stations team, operators and drivers.

The NCC are responsible for maintaining the integrity of the network, this includes services running to time, facilitating conflict resolution, and providing clarification on required information of detail checking to allow a driver to board a customer.

The NCC will manage any situation where a vehicle cannot continue in service, this will include arranging the movement of the passengers on board, and in addition the NCC will take all necessary steps to ensure the complete safety of the driver, vehicle, any passengers on board and the public in the local vicinity.

The NCC manages the communication channels between drivers, operators and the rest of the National Express business during any incident, they also manage the costs involved with any actions taken and disseminate these accordingly.

Key Department Priorities

• Safe operation of the National Express Network
• Manage any incidents in line with NX policy
• Provide assistance to any coach station, driver or operator with an operational issue

Contact the NCC if you need assistance but ensure that you have exhausted all other avenues ie. information available on uTrack and OCS. If you are dealing with coach breakdown in your coach station, ring NCC first rather than the depot/controller so that we can respond quickly and effectively.

NCC will let the garage/depot know of any developments as necessary. They will always try to achieve an agreed outcome but, when there is some dispute, NCC’s decision will take priority.