Customer service standards
Our areas of responsibility
The Customer Experience team is based out of our Head Office in Birmingham alongside a number of home working staff.
The Customer Experience team has responsibility for the following areas:
The NX Way
The NX Way is the way we do things around here, we’re all superheroes out there on the front line and at National Express we go above and beyond to take great care of our customers. If you're working in Plymouth, Heathrow, Leeds or Newcastle, our customers should get the same world class service and we best describe this using the NX Way.
Locally you may have different ways of doing things but no matter where you're based our message is clear, Be considerate, involved, knowledgeable, proactive, sincere and welcoming. You can't go too wrong.
Our customer service standards are what set us apart from the competition, often you forget an experience but you don't forget how that experience made you feel. We want our customers to have a positive experience, one where they tell their family and friends about it and when they have a need to travel again, we're at the front of the decision-making process.
So join our Workplace by Facebook group and share your customer experiences with the business. #NXWay