Driver's Handbook

Welcome to your Driver's Handbook

Dear Driver,

At National Express we are very proud of our brand and the consistently high standards our customers have come to expect regarding safety and customer service. As a professional driver, you will be very aware of how important it is to deliver a great service for our customers every time and this Handbook is intended to be a useful tool for you to refer to when you need clarity, guidance or insights into all the different elements of driving in service for us.

The Handbook is broken down into different subject areas: driving standards, operational issues, accessibility and inclusion, ticket types and audit standards. This makes it much easier for you to search by topic to find the information you want to access and read about. I do hope that you will find the document useful and much more accessible than before.

We are also very aware of how things can change and the need to keep the information up-to-date. By making this important document available electronically, we can do this much more efficiently without the need to print and distribute updated versions which can then become quickly out of date.

Finally, I would like to repeat how committed we are to delivering a safe, professional and accessible service for our customers every time. Every customer provides us with an opportunity to impress and exceed their expectations. Please do take time to familiarise yourself with what is expected of you and some useful things to remember when dealing with the many different scenarios you will find yourself in as a professional driver working for National Express.